Shipping policy

Shipping Policy — DS Custom Jewelry

Processing Time
Orders are processed and prepared for shipment within 1–7 business days after your order is placed. Business days are Monday–Friday and do not include weekends or holidays.

Because many of our jewelry pieces are handmade, finished, polished, sized, or prepared to order, some orders may require the full processing period. Custom or personalized pieces may have different production times, which will be communicated to the customer when applicable.

Shipping & Tracking
Once your order has shipped, you will receive a confirmation with tracking information. Please allow time for the carrier to scan and update your tracking after the package has been dropped off.

Delivery Time
Our 1–7 business day policy refers to processing time and does not include carrier transit time. Once a package has been accepted by the shipping carrier, delivery times may vary depending on the destination, shipping service, weather, holidays, or other carrier delays.

Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if an address needs to be corrected. Once an order has shipped, we cannot guarantee that the address can be changed.

Lost, Delayed, or Missing Packages
If tracking shows an unexpected delay or your package appears to be missing, please contact us so we can assist with reviewing the shipment. DS Custom Jewelry is not responsible for delays caused by the shipping carrier, but we will do our best to help resolve any shipping concerns.

Questions About Your Order
If you have any questions regarding your order or shipment, please contact DS Custom Jewelry with your order number and we’ll be happy to assist.

Please note: Placing an order confirms that you have reviewed and agreed to our processing and shipping policies.