Shipping & Refund Policy
Effective Date: August 20, 2024
Shipping
Processing Time: Orders are processed within 1–5 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. Custom or made-to-order items may require additional time — we'll let you know at checkout.
Delivery Time: Domestic delivery takes 1–3 business days depending on the shipping method selected at checkout.
Carriers: We ship via UPS, FedEx, or DHL. We cannot ship to P.O. Boxes.
Tracking: You'll receive a confirmation email with a tracking number once your order ships.
Signature Requirement: High-value orders may require a signature upon delivery. If you're unavailable, the carrier will leave instructions for redelivery or pickup.
Shipping Problems: If your order is delayed, damaged, or lost in transit, email us at info@dscustomjewelry.com right away and we'll work with the carrier to make it right.
All shipping charges are non-refundable. No exceptions.
Returns
Return Window: Returns are accepted within 30 days of delivery.
Condition Required: Items must be unused, unaltered, and in original packaging. Items showing signs of wear or modifications made by a third-party jeweler will not be accepted.
How to Return: Email info@dscustomjewelry.com with your order number and reason for the return. We'll send you return instructions. All return packages must include tracking and insurance — untracked or uninsured packages will not be accepted.
Return Shipping Cost: The customer covers return shipping unless the item arrived damaged or incorrect.
Non-Returnable Items: Custom and personalized jewelry, sale and clearance items, and any item that has been worn, altered, or damaged after delivery are not eligible for return.
Refunds
Once we receive and inspect your return, we'll process your refund within 1–5 business days. Refunds are issued to the original payment method. Your bank may take additional time to post the credit.
Exchanges
We do not offer direct exchanges. To exchange an item, return the original and place a new order for the item you want.
Damaged or Incorrect Items
Damaged Items: If your order arrives damaged or defective, contact us immediately at info@dscustomjewelry.com with your order number and photos. We'll arrange a replacement or refund.
Wrong Item: Contact us within 10 days of delivery and we'll send the correct item and arrange pickup of the wrong one.
Orders & Cancellations
All orders are final once placed and cannot be changed or canceled. By placing an order you are entering into a binding purchase agreement with D's Custom Jewelry LLC.
D's Custom Jewelry reserves the right to cancel any order due to unauthorized or ineligible payment, system error, or other unforeseen circumstances.
Questions? Email us at info@dscustomjewelry.com — we're here to help.